At The African Wonder, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Refunds are only applicable for purchases made directly through The African Wonder website.

2. Refund Process:

Contact Us:
To initiate a refund, please contact our customer service team within 30 days of receiving your order. You can reach us via email at [email address] or through our contact form on the website.

Provide Details:
Please provide your order number and reason for the refund request. Your feedback helps us improve our products and services.

Return Authorization:
Once your refund request is approved, we will provide you with a return authorization and instructions on how to return the item.

Return Shipment:
You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Processing:
Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions:

• Refunds are not applicable for items purchased through third-party retailers. Please contact the retailer directly for their refund policy.
• We do not accept returns or refunds on opened or used items, unless they are defective or damaged upon arrival.

Get In Touch:

If you have any questions about our refunds policy or need assistance with a refund request, please don’t hesitate to contact us. We’re here to help and ensure your satisfaction with The African Wonder products.

Last Updated: [January 2024]

For specific inquiries or concerns, please reach out to our customer support team at support@theafricanwonder.co.za